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BGL: Supercharging both the efforts of early adopters as well as the uptake of the same intelligent, cloud based technologies by desktop loving clients (in 2020).
The Opportunity

Uplift the experience created by the fast moving, early adopters (creating unintended consequences) as well as creating a pathway for those yet to embrace the changes.

As Australia’s leading developer of compliance software solutions, BGL has always been at the forefront of the financial accounting industry when it comes to product innovation and customer experience. BGL is regularly awarded in the top 5 Australian companies by the Australian Financial Review for technology innovation and places to work. Whilst there was significant adoption of their products with ‘early adopters’, many in the financial accounting world were well and truly committed to the past ways of working. Also whilst quick to adopt the new technologies, the early adopters hadn’t yet grasped the opportunity to act thoughtfully and strategically about the people impacts from these productivity boosting, ground breaking compliance software products. People were leaving the industry due to their leaders lack of foresight, engagement, clarity and planning for future revenue increasing opportunities. Ron and Daniel could see the opportunity to lead their industry in a way that created better people experiences overall as well as better business opportunities for their clients.

“What I truly appreciate about Debra and Leisa's work, is their understanding of teams and individual behaviours.  An understanding of both is essential to execute successful change. Debra and Leisa are able to speak to both with confidence, relevance and backed by the relevant science and research. Their ability to simply identify and explain patterns and resistors to change at both a team and individual level allows for great discussions and ultimately outcomes.”
Daniel Tramontana, Chief Executive Officer at BGL Corporate Solutions
THE SOLUTION

In consultation with Ron and Daniel (and other key members of the leadership team), we quickly identified opportunities for them to ‘value add’ by engaging their clients in a more wholistic approach of Humans and Intelligent Tech approach.
We covered 2 key areas;

1.

Firstly we worked with the BGL leaders directly uplifting their understanding of how our brains work in change, the role of leaders, the importance of smart, tailored engagement approaches that support people to be curious about the BGL intelligent products at the same time as thinking about the evolution of the human work within their business and industry.

2.

Secondly, we provided targeted client education information sessions and practical tools for clients to ensure they not only get the right technical solution, but they also get the people side right as well. We did this through presenting at RegTech (BGL’s client conference for it’s 9,500 customer base) as well as dedicated webinar topics. These sessions were design to and provided tailored resources (checklists and quick reference guides). We empowered clients directly for the changes in their own business so they could leverage AI as a teammate and elevate the performance of their people.

The Impact

Increased knowledge, confidence and effectiveness of BGL team for leading change both within their business and with their clients.

Increased adoption of BGL Cloud based solutions by previously reluctant clients who now had a roadmap for change in their business that supported their teams to be involved.

As part of the BGL ecosystem we were then approach by Xero and Clarity Street to participate in their client education programs focused on similar challenges for human and intelligent technology adoption and change leadership by their client challenges.

“In running webinars and workshops with Debra and Leisa, I have found their engagement, communication style and language to be excellent. Their ability to present in a manner that is simple, workable and empowering is a unique trait that differentiates them as coaches, trainers and people. Both are able to articulate great presentations and content at the leader, team and or individual level. Their content allows people to walk away with a sense of possibility and confidence to be able to make real, positive and long-lasting changes. I rate both Debra and Leisa highly. I have the utmost respect for them as coaches, facilitators and people. "
Daniel Tramontana, Chief Executive Officer
at BGL Corporate Solutions
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Acknowledgementof Country

Adaptive Change Mindset Pty Ltd acknowledges Aboriginal and Torres Strait Islander people as the Traditional Custodians of the land and acknowledges and pays respect to their Elders, past and present.

Adaptive Change Mindset Pty Ltd

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